Unapproved debit order dates and incorrect billing

Dear Cell C Customer Service,

I am writing to formally express my frustration regarding the ongoing issue with my debit order. Despite requesting in August 2024 for my debit order date to be changed to the 6th of each month, Cell C has continued to debit my account inconsistently, often on incorrect dates, causing financial inconvenience and penalties.

Most recently, I was informed that my outstanding balance was R590, which would be debited on the 6th of January 2025. However, on the 4th of January 2025, an amount of R365 was debited from my account without prior notice or explanation. When I contacted customer service on the 5th of January 2025 to seek clarification, the representative was unhelpful, refused to transfer me to the accounts department, and could not justify why the remaining amount to be debited was still R590 instead of R255.

This ongoing mismanagement and lack of transparency have caused me significant frustration. As a long-time loyal customer, I expected better service. Given the repeated unresolved issues, I have decided not to renew my contract when it ends in April 2025. Please confirm the cancellation of my contract in writing.

Additionally, I request the following actions: 1. A detailed breakdown of my account charges and payments to clarify the amounts debited. 2. Assurance that my debit order will only be processed on the agreed-upon date moving forward.

If this matter is not resolved promptly, I will have no choice but to escalate my complaint to ICASA and the Consumer Ombudsman. I expect a response within 7 days confirming the resolution of my concerns.

You may contact me via to discuss this matter further.