Unanswered questions
<p>On the 8th August 2016, I was contacted by a Cell C salesman who offered me a PRE-APPROVED deal of my MiFi router. Delivery would be between 7 and 10 days. </p> <p>Last week and today again (31August) , I received an sms saying that my request had been APPROVED! </p> <p>I also received an sms saying that my request to port my MTN number had been approved. I did not want this and had NOT requested it. </p> <p>7-10 days delivery? Still no sign of anything.</p> <p>I have sent several emails and have not received any answers to my questions. Their response was to thank me for my query and sent me the activation contract.</p> <p> </p> <p>Is this the customer service I can expect in the future?</p>
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
