ES
Eduard S
1 reviews | Active since Mar 2009
06 Nov 2018, 08:38
Unanswered emails to Cell C "support"
Numerous emails were sent to your company and they are unanswered is it normal business practice from Cell C to ignore emails requesting action from your part? I want to have the root cause on why my emails are being ignored investigated and feedback given: email sent from ********** to: myfibre@ 20/02/2018 09:24 20/02/2018 14:17 28/02/2018 11:20
cfibresupport@ 29/10/2018 15:33
All unanswered and NO action taken.
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Replies (2)
Cell C's replyOfficial
06 Nov 2018, 08:57Good morning Eduard
Yesterday afternoon, Palesa contacted you and advised that she has referred your complaint to Fibre support and feedback would be provided.
Palesa will provide you with the outcome feedback as she is liaising with Fibre support.
Regards
Cell C | PN
Yesterday afternoon, Palesa contacted you and advised that she has referred your complaint to Fibre support and feedback would be provided.
Palesa will provide you with the outcome feedback as she is liaising with Fibre support.
Regards
Cell C | PN
Cell C's reply06 Nov 2018, 08:57
Official
Good morning Eduard
Yesterday afternoon, Palesa contacted you and advised that she has referred your complaint to Fibre support and feedback would be provided.
Palesa will provide you with the outcome feedback as she is liaising with Fibre support.
Regards
Cell C | PN
Yesterday afternoon, Palesa contacted you and advised that she has referred your complaint to Fibre support and feedback would be provided.
Palesa will provide you with the outcome feedback as she is liaising with Fibre support.
Regards
Cell C | PN
ES
Eduard S's updateReviewer Update
06 Nov 2018, 09:14This is a separate case as to why emails send from the 20 February to your company are not being answered the case with Palesa (that informed me that someone will contact me yesterday, still waiting for this someone) relates to the content of the mail(s) not the fact that they are unanswered 9 months later. Ignoring and not replying to emails does not make them disappear and I need to know WHY they were unanswered for so long.
ES
Eduard S's update06 Nov 2018, 09:14
Reviewer Update
This is a separate case as to why emails send from the 20 February to your company are not being answered the case with Palesa (that informed me that someone will contact me yesterday, still waiting for this someone) relates to the content of the mail(s) not the fact that they are unanswered 9 months later. Ignoring and not replying to emails does not make them disappear and I need to know WHY they were unanswered for so long.