Unanswered Email!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Dear Sir/Madam,

I hope this email finds the appropriate person.

I am writing to formally raise a serious concern regarding a phone call I received today informing me that I am eligible for an upgrade on a number that I was previously unaware of. During this call, I was advised that a new contract had been opened in December under my name.

I explained to the consultant that I had only requested an upgrade on my existing number ***) and did not authorize or request the opening of any additional contract. However, I was informed that there are currently two accounts registered under my name.

I require a clear explanation as to how Lerato Kenya was able to initiate a new contract instead of processing the requested upgrade on my existing account. Furthermore, I have not used any data or services associated with the 084 number, as I was completely unaware of its existence.

Please note that I formally dispute this additional contract and will not make any payments related to it until this matter has been fully investigated and resolved. I acknowledge only one contract — the R499 package — as the valid agreement.

I am currently under debt review, which was captured by Cell C at Clearwater Mall. As such, I am not in a financial position to carry two contracts. After visiting the store, I returned home and completed my upgrade telephonically, with the clear understanding that it was linked to my existing number only.

Additionally, I formally request access to the recording of the initial phone call with Lerato Kenya for review purposes.

I trust that this matter will be treated with urgency and I look forward to your prompt response and resolution.

Please contact me via email as i am unable to take phone calls during work hours.