MT
Madelein T

1 reviews | Active since Mar 2012

15 May 2017, 10:45

Unacknowledged Help Desk

<p>I have blocked my online Cell C self help account. The website then says I must contact 140 for further assistance, first lady dropped the call, second lady transferred me to get a self service pin and no furhter info, third gentleman said I must phone a different number....?????? Why would the website say I must phone 140 if there is absolutely no assistance, it is as if no one knows what to do. I told the genleman it is pathectic and that the website should not give 140 as a contact if they can't help and that I will log a complaint, then only he phoned his supervisor who said I service query must be logged with the technical department. Three calls a lot of fustration, no help, how brilliant is this service.</p>

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Replies (2)
Cell C
Cell C's reply15 May 2017, 11:05
Official

We're disappointed to learn of the above and will ensure that you are contacted and provided with a solution.

The matter has been referred to one of our team members for assistance . Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply16 May 2017, 10:26
Official

As per communication, you have been advised on a way forward regarding this matter.

Regards

Cell C | PN