1 reviews | Active since Dec 2016
UNACCEPTABLE!!! Worst service ever.
<p>After complaining on Hello peter about the TERRIBLE service I received from Csurance no one ever got back to me. I could not just sit and wait as I needed to get my phone as soon as possible so I called the Csurance call center again. I was on hold for about 8 minutes and an agent (Delwan Booyens) picked up and told me he will have to check on the status of my claim. He placed me on hold again and by the time I looked at the call duration I saw that I had been on the call for appoximately minutes so the guy placed me on hold for basically 20 minutes or so. I was so angry at that point and when he finally attended to me he told me that my claim has been approved but I need to pay a charge of R1414,80. I am not sure if this is legitamate but you can only imagine that this added to my frustration as they will not release the phone to me without that payment nor will they accept it as an additional amount on my monthly installments. He also mentioned to me that I will have to call them back again once I have made payment to confirm if they have the phone I want in stock and confirm payment. I don't understand why we have to go through all this hassle to speak to someone or even claim from the insurance we agreed to pay for every month. I HAVE HAD IT WITH CSURANCE THEY DO NOT CARE ABOUT THEIR CUSTOMERS they are so UNPROFESSIONAL and expect us to break ur backs while they give us minimul assitance. IF ANYONE IS CONSIDERING TAKING INSURANCE WHEN TAKING A CELL PHONE CONTRACT WITH CELLC (HOLLARD CSURANCE) PLEASE DON'T, YOU WILL REGRET IT!!! THEY DON'T CARE ABOUT THEIR CUSTOMERS AT ALL!!!!!! WORST SERVICE I'VE EVER EXPERIENCED!</p>
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Derrick has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Derrick has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
This morning (9/12/16) I received a call from a Cellc agent (Derek) who dicussed my complaint against Csurance with him. He was sincere with his apology which was much appreciated. He told me that seeing as I have to send proof of payment and contact Csurance again I should rather email the proof of payment to him to ensure that I get a prompt response so I can get my phone as soon as possible. He advised me that he will email Csurance and stress the urgency and get back to me as soon as possible which is great as it is almost IMPOSSIBLE to get ahold of them. I also requested that Cellc should encourage Csurance to sort out the system they use as customers are very angry with them and this does not reflect well on Cellc because we get our contracts and insurance at their branches. I later recieved a call from another Cellc agent (Patrick Maphuti) who also apologized on behalf of Cellc and encouraged me to keep in contact with Derek. I appreciate the feedback and hope I won't have any hassles to receive my phone.
This morning (9/12/16) I received a call from a Cellc agent (Derek) who dicussed my complaint against Csurance with him. He was sincere with his apology which was much appreciated. He told me that seeing as I have to send proof of payment and contact Csurance again I should rather email the proof of payment to him to ensure that I get a prompt response so I can get my phone as soon as possible. He advised me that he will email Csurance and stress the urgency and get back to me as soon as possible which is great as it is almost IMPOSSIBLE to get ahold of them. I also requested that Cellc should encourage Csurance to sort out the system they use as customers are very angry with them and this does not reflect well on Cellc because we get our contracts and insurance at their branches. I later recieved a call from another Cellc agent (Patrick Maphuti) who also apologized on behalf of Cellc and encouraged me to keep in contact with Derek. I appreciate the feedback and hope I won't have any hassles to receive my phone.
After paying R1414,80 and emailing my proof of payment to Cellc as well as Csurance I received a response stating that I would get my phone in a few days. On 6/1/17 I received an email from the Csurance complaints department that my phone was delivered to my closest Cellc branch. I was impressed that I didn't have to wait for too long for my phone after sending proof of payment because due to the struggle I went through at first. I am happy to say that I have received my phone and also received a follow up email from Csurance on whether I received my handset which I appreciated. I still regret that I had to complain in order to receive assistance promptly and I still say that Csurance should fix the issues at their call centre as it is such an issue to get through to anyone. I also thank all the Cellc consultants who dealt with me professionally and were extremely helpful.
After paying R1414,80 and emailing my proof of payment to Cellc as well as Csurance I received a response stating that I would get my phone in a few days. On 6/1/17 I received an email from the Csurance complaints department that my phone was delivered to my closest Cellc branch. I was impressed that I didn't have to wait for too long for my phone after sending proof of payment because due to the struggle I went through at first. I am happy to say that I have received my phone and also received a follow up email from Csurance on whether I received my handset which I appreciated. I still regret that I had to complain in order to receive assistance promptly and I still say that Csurance should fix the issues at their call centre as it is such an issue to get through to anyone. I also thank all the Cellc consultants who dealt with me professionally and were extremely helpful.