kC
kameron C

1 reviews | Active since May 2016

04 May 2016, 14:02

unacceptable treated of a loyal customer

i have just received a very aggravating call from a company " Modius" selling cellphone contracts on behalf of the cellc brand ... after informing the consultant that i am not interested in any new items i was informed that my personal choice means that i am ********* .upon hearing this i immediately cut the call. 2 seconds later i am harassed again by the same consultant "praiseGod" ... i then informed him that i do not wish to speak to him but someone superior ... and i asked many times ... he laughed mockingly and asked my age... finally after being asked countless time when he was done mocking me he puts me through .... if this is the type of people the cellc brand associates itself with ,it shows how much your loyal customers mean to you.. been with cellc for the better half of 5 years i am content with the how my contract is and have no complains in that regard ,but do not believe i deserve to treated in such an inapropriate unprofessional manner. Company :Modius Ceo: Leon Consultant: PraiseGod Call REF RCV 153221 and you guys are accountable since they received my contact information from Cellc.

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Replies (1)
Cell C
Cell C's reply14 May 2016, 09:05
Official
We apologise for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers. This will be addressed with the relevant department.