CF
Claire F

1 reviews | Active since Sept 2020

19 Nov 2020, 13:14

Unacceptable service trying to get reactivated - day 3 and still no reactivation.

It is now day 4 with no internet – we are running a business and I have students here that need to do lectures online and desperately need our internet activated. This is absolutely unacceptable. This morning I have gone through two lots of airtime holding for support on the phone with no connection to a consultant – everyone we did get through to over the past few days has given us a different story and false promises and we are still not activated. You just don’t care!!!!!!

This is totally ridiculous. I need this sorted out and activated immediately – you cannot tell me that this takes 3 days to reactivate – not even a phone call from your “friendly consultants” you promised on your autoreply. No warning that we will be disconnected – or reminder to pay giving 7 days to pay like you have in the past. Absolutely unacceptable.

I will be cancelling my subscription with Cell C. This is the worst service I have ever encountered.

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Replies (1)
Cell C
Cell C's reply19 Nov 2020, 13:53
Official
Good day Claire Fluhr

Thank you for contacting Cell C. 

Our team will make contact with you to provide assistance. 

Regards
^MP