Unacceptable service sent from pillar to post

In November 2015 I received notification saying \cell phone contract with cell c is almost approved\" if you didn't apply for this call a certain number which I did. The call centre made me hold 30 min until my airtime got finished and would reload more airtime and still no luck. Few days later I saw Cell C was debiting on my bank acc and I blocked it. Went to the store to explain what happened,and found 2 phones had been taken in my name. Was told to do an affidavit and bank statement and proof of residence and that the case of ***** would be opened and my name cleared. Suddenly I see on transunion that I owe Cell C just over R6000.00. I went to the store where I was told that the phones were already closed down and the account listed as **********. Now what's left is for Cell C to clear the amount in my name. At the store the consultant was told she will not be given a reference number she must call a number which just rings, that's where they will assist in clearing my name. Called many times to no avail. Someone please assist?"