Unacceptable service on mobile contract

Dear Cell C,

I am back again with more complaints of the unacceptable poor service from Cell C and this time it is about absolutely NO SIGNAL for most of the day.

I recently took out a new contract with Cell C after a very unpleasant experience for two months (declined credit check and blaming the service provider, call centre not acting on case logged for number change and the list goes on).

Since using the sim card provided by Cell C for the new contract, I have NO SIGNAL for at least 50% of my day. I use my phone for both business and in my personal capacity. Due to the current working circumstances mainly form home, my work colleagues cannot reach me (this includes my bosses and peers), in cases of emergency, my family members are unable to reach me. This has caused so much inconvenience for me. When making a phone call, it is at least 5 attempts to try and dial a number as my phone indicates NO SERVICE. When I eventually get through to my contact person, my signal fail a few times and I have to call the same person over and over again to have one conversation across 5 different calls.

This is absolutely UNACCEPTABLE.

I need to pay the full amount of the contract but Cell C only provides 50% of the service. This is not a valid agreement between a customer and business or am I missing something.

I cannot use my GPS (Waze, Google Maps etc) when I am not on WIFI as my signal is either to week or I do not have any service. This is inconvenient and I refuse to continue like this.

My phone signal doesn't ever go to "3G" anymore, I only have "E" which is Edge and the worst signal you can have. It is basically no service.

Cell C, I request an urgent response from you and to fix this error and also provide me with a credit balance for the lack of service and not complying to your conditions (providing a service to its customer). I have been in store at Cell C Woodlands Boulevard, the consultant logged a case with the call centre a week ago. The response time should normally be 48 hours but once again Cell C has failed to deliver and no response since then.

Cell C, wake up and come to the party. I need a cell phone service that actually works.