Unacceptable service /HORRIBLE

Good Day I lost my phone a few days ago (Huawei P10 Lite) which I claimed for and after paying the excess I was informed I cannot get the phone I want because they are unavailable and the gentlemen said there was no way of telling when they will be available, he gave a list of old Samsung models. I have never used a Samsung in my life and I am not about to start now. Now today I call and I was put through the resolutions department where a lady who attempted to assist told me that the P10 Lite is discontinued and told me to hold after 5 min of holding she dropped the line and I called back as soon as she heard my name she dropped the line again I have recordings of all the conversations I had with your consultants and I am not happy with the service I have received and I do not like nor will I use another brand of phone. if you guys do not have a P10 surely you have others like P smart, I will take a phone that is close to the one I had with no less space and no brands. I do not appreciate being treated like I am begging for a service I pay for every month without fail.