Unacceptable service

In 2 Nov 2020 I called 084143 to xan my contract for ***, I was advised my last installment will be deducted 02 December 2020. On 02 Dec my installment went off however not the usual amount. I assumed it was pro rata. On 02 January 2021 another installment went off so I called the bank to reverse payment as to my knowledge according to the information given to me in November was that my last installment would be deducted on 02 December. I tried calling the 084143 nr spoke to a consultant who transferred me to cancelations department however there was a message to call during office hours. On 31 January another installment went off, I once again called the bank to reverse the payment as according to what was told to my my last installment would be 02 December. I calledc084143 again on 01 February and spent almost 50 minutes on the phone being transferred to 6 different people. By now I was fuming. The 6th The 4th person informed myvivwas handed over to the legal department but could not advise why. I was then transferred to the legal department so they can inform me on the reason I could hardly make out what this person was saying as he had bad sinus. But the outcome he was unable to advise on the reason and he transferred me to person nr 6 Phumzela . She advised that she can not pick up that I was handed over to the legal department. She also advised that I was given the incorrect information and that my last installment was meant to go off on 02 January. She advised that she will send me a reference nr I provided her with my nr ***. I also requested her to load the debit order again she advised she did and it will only go off tomorrow 02 February. Needless to say I received no reference nr nor the the debit order go off today. This service is totally unacceptable as now I am uncertain of what is happening with this account. Please contact me on *** (07h00-15h30) or ***(afterc15h30) Thank you Joalene Davies