Unacceptable service delivery by Cell C

Item: Cell C
Rating: 1
Author: Morne K

This review relates to my previous review as I have not received any communication from Cell C after they indicated that they will be in contact with me. Latest message sent:

NO RESPONSE FROM CELL C SINCE SATURDAY. This is unacceptable. I am trying my best to find a middle way but if this continues you leave me with no choice to move to a more reputable service provider with quality service delivery.

Since my last message, I had to take time of from work which is money lost for me caused by Cell C. I went to a branch to do a number change. After 1 hour in the store once again unsuccessful. The call centre logged a case for me and then case number is **********. They indicated that they will be in contact with me the next day and that everything will then be sorted. They were suppose to phone me yesterday morning. I will not waste any more of my time or money on Cell C's call centre so I expect Cell C to phone me directly on my mobile number as sent privately last week.

While in the branch & had to assist a old lady who enquired about Cell C's offerings as the agent on floor couldn't even explain everything to her. It is my pleasure that through my efforts, I gained another client for Cell C as the lady was on her way to one of the competitors to take out a contract.

I expect Cell C to phone me no later than TODAY, Wednesday 13 January 2021. I will also take this to all other social media platforms should I not receive any communication today.

Thanks.

Helpful (0)

Replies (5)

Cell C's replyOfficial

14 Jan 2021, 11:03

Good day Morne

We will follow up on this matter and revert you. Apologies for the unpleasant experience.

^NT

Cell C's reply14 Jan 2021, 11:03

Official

Good day Morne

We will follow up on this matter and revert you. Apologies for the unpleasant experience.

^NT

Morne K's updateReviewer Update

15 Jan 2021, 11:56

Hi NT, I have still not received any communication from Cell C. Do you think that this is an acceptable level of service provided by Cell C? Because I think it is quite ridicules.

I have a contract sim but can't use it as the moment on my number. The process to resolve this issue is easy. Just phone me on my mobile number as sent to you privately & assist me to sort out this issue ASAP.

Morne K's update15 Jan 2021, 11:56

Reviewer Update

Morne K's updateReviewer Update

18 Jan 2021, 08:36

Cell C? Where are you? Will someone still contact me? Two weeks and no once has contacted me since. This is the worst service from any service provider I have received.

Morne K's update18 Jan 2021, 08:36

Reviewer Update

Cell C? Where are you? Will someone still contact me? Two weeks and no once has contacted me since. This is the worst service from any service provider I have received.

Cell C's replyOfficial

18 Jan 2021, 10:03

Good day Mr. Kok

We have tried to reach you on the number provided previously to assist.

We will attempt to contact you again today.

^NZ

Cell C's reply18 Jan 2021, 10:03

Official

Good day Mr. Kok

We have tried to reach you on the number provided previously to assist.

We will attempt to contact you again today.

^NZ

Morne K's updateReviewer Update

18 Jan 2021, 12:08

Hi NZ. I have not received any calls from Cell C. I haven't missed a call in the last 3 weeks. I would appreciate for Cell C to not make excuses but rather come up with solutions.

Phone me urgently. I have sent my number once again in a private reply.

Morne K's update18 Jan 2021, 12:08

Reviewer Update