DO
Dee O
1 reviews | Active since Apr 2022
02 Jul 2024, 09:14
Unacceptable Service and Lack of Transparency
I am extremely frustrated with the level of service provided by Khule Shongwe and Cell C. Despite several complaints spanning over five weeks, I have not received the SMS confirming the price increase from October. Furthermore, the delay in providing proof of statements for October, November, and December 2023 is completely unreasonable. The lack of transparency regarding the higher invoice after migrating to a cheaper package is infuriating. This experience sets a concerning precedent for the public, highlighting the need for transparency , honesty, communication and accountability.
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Replies (2)
Cell C's replyOfficial
02 Jul 2024, 10:05Dear Dee K Ok
We deeply regret to hear about the challenges you've faced and sincerely apologize for the frustration caused by our service. We take your concerns very seriously and are committed to resolving these issues as quickly as possible.
We understand the importance of timely communication, especially regarding price changes. Please send us a direct message your account details (e.g., acc code or ID number) so we can prioritize your case and provide you with a resolution as swiftly as possible.We appreciate your patience and thank you for bringing these issues to our attention. Our goal is to regain your trust and provide you with the level of service you deserve.
Regards
Cell C | MM
We deeply regret to hear about the challenges you've faced and sincerely apologize for the frustration caused by our service. We take your concerns very seriously and are committed to resolving these issues as quickly as possible.
We understand the importance of timely communication, especially regarding price changes. Please send us a direct message your account details (e.g., acc code or ID number) so we can prioritize your case and provide you with a resolution as swiftly as possible.We appreciate your patience and thank you for bringing these issues to our attention. Our goal is to regain your trust and provide you with the level of service you deserve.
Regards
Cell C | MM
Cell C's reply02 Jul 2024, 10:05
Official
Dear Dee K Ok
We deeply regret to hear about the challenges you've faced and sincerely apologize for the frustration caused by our service. We take your concerns very seriously and are committed to resolving these issues as quickly as possible.
We understand the importance of timely communication, especially regarding price changes. Please send us a direct message your account details (e.g., acc code or ID number) so we can prioritize your case and provide you with a resolution as swiftly as possible.We appreciate your patience and thank you for bringing these issues to our attention. Our goal is to regain your trust and provide you with the level of service you deserve.
Regards
Cell C | MM
We deeply regret to hear about the challenges you've faced and sincerely apologize for the frustration caused by our service. We take your concerns very seriously and are committed to resolving these issues as quickly as possible.
We understand the importance of timely communication, especially regarding price changes. Please send us a direct message your account details (e.g., acc code or ID number) so we can prioritize your case and provide you with a resolution as swiftly as possible.We appreciate your patience and thank you for bringing these issues to our attention. Our goal is to regain your trust and provide you with the level of service you deserve.
Regards
Cell C | MM
DO
Dee O's updateReviewer Update
02 Jul 2024, 11:14So after five weeks and SEVERAL complaints, you request my details?
This is testament of the level of service that you provide!
This is testament of the level of service that you provide!
DO
Dee O's update02 Jul 2024, 11:14
Reviewer Update
So after five weeks and SEVERAL complaints, you request my details?
This is testament of the level of service that you provide!
This is testament of the level of service that you provide!