UNACCEPTABLE SERVICE AND DEACTIVATION!

I have been having ENDLESS problems with Cell C. My account of R260.00 was paid on 02.09.2018, proof of payment was sent 03.09.2018 on 05.09.2018 I received a message that the account was in arrears and will be suspended. I was then told that the easypay ref no was incorrect, but it was the ref no received from THEIR call centre. The payment was allocated and account was not suspended. Last night at 20h00 my phone got suspended because i was in arrears by R30.00. When contacting the call centre, they advised that they have advised that i was informed that the amount was being increased to R290.00 or R296.00 in June 2018. The account holder nor myself has been informed of the increase, so from 03.09.2018 - 05.09.2018 when the account holder enquired about my account, she was not informed of a short fall balance of R30.00 or R36.00. APPARENTLY this amount was effective from 01.07.2018 or 31.07.2018, so if i paid R260.00 end of July and R260.00 why was the account not suspended in August for the shortfall of R30 or R36????? What the hell are you doing!!!!! Statements are apparently being sent to the account holder Darnell Johnson, but we are not receiving any statements. Can I have proof of those statements being sent , seen that i am the secondary contact person and the user of this account. I SUGGEST YOU PUT PROPER PROCESSES IN PLACE BEFORE YOU START RIPPING PEOPLE OFF WITH UNNECESSARY R30!!!!! I am waiting with baited breath for this damn contract to end. I cannot deal with such incompetence, especially if you work for a world class company.