Unacceptable Service

I have been a loyal client for over 10years and due to the financial constraints I’ve been having, I took a decision to cancel some of the contracts I have with you. I called in on the 4th of January 2024 to give 30days notice for two of my lines that were due for an upgrade. I must say it was a smooth process.

On the 1st of February the full amount was debited, which makes sense as we pay premiums in arrears, but to my surprise I got debited again this morning. An even higher amount !!!!!!!!!!!

Called the call centre and I’m told it’s for the benefits loaded on the 1st of February, with the cancelled lines included. I had to use the benefits that are loaded for the month, in 4days and it’s not your problem that I didn’t use them!!!

This is totally unacceptable and a *******, if I can say the least!!!!!!!!! I want my money to be refunded back! You can keep the pro rata for the first 4 days of February, I don’t care, but I won’t be paying for a service I did not use nor benefit from, SORRY!!

I hope It reflects back into my account by Monday the latest!