Unacceptable service

I have telephoned cell C on 084135 today and spoke to Jabulo from the customer service desk. I enquired about my monthly debit order which was not the same as renewed contract that I have taken in September 2024. The consultant from the Pavilion store in KZN advised me that I will pay the same debit order amount for end of September 2024 as I renewed the contract for 24 months in the month of September which I agreed. However now in 1st November 2024 I was charged R274. 49 instead of R189. 00 which I agreed and signed the contract with the consultant. The call center consultant now advises me that I have to pay pro rata fee and still pay more than what my previous contract was. How is it that Cell allows you, and send messages to renew 3 months in advance and then still add additional costs for the end of the previous contract. If that's the case then contracts should not be renewed earlier. It is blatant theft to charge if the you Cell C are allowing customers to renew contract earlier. We should be charged the new contract amount from the date you change your contract. When I asked this and requested a reference so I could escalate, the service consultant advised there is no reference number. How is that the customer then escalates or keep a record of what the discussion was. All I was told that that Cell C has the recorded conversation and that further I may get a price increase in December 2024. How is it you sign a contract for 24 months for a fixed amount and then an increase will apply. I have been a customer over 20 years but now I think it's time to change. Not a service provider to deal with. Service is unprofessional, unfriendly and very dissapointing. Sad to note the type of service levels.