Unacceptable service

<p>In January I went to Centurion Cell C to do my upgrade. at that time they were running a promotion that as part of the upgrade i would get a onceoff 5gb data. this was never added onto my account. Yesterday i called the callcentre to discuss this and after being transfered 3 times cause everyone says its not there department i got through to somone who promptly dropped the line on me putting me through to the rating service. I then called back and spoke to Ntombi Mkhize who said she will get her manager to look into it and call me back. after a few hours still no call so i phoned back again ad was told by the agent that she will get Ntombi to call me back. still no call comes. I then call again and the agent advises me that she can see that it was not added and will get her manager to call me back with feedback. No call back from a manager. Ntombi then calls me and advises me that she has now escilated to her manager to check if it was allocetad. I explained to her that the previous agent had already advised me that it had not been allocated. she then just said that it was with her manager to check if it was allocated. I then reexplained that the prevoius agent had already confirmed that it was not allocated. She then dropped the phone without saying anything putting me back with the system that asks me to rate the call. I have still not received any feedback regarding this. I have now already used R45.30 and probable more tonight worth of data that should not have been charged as i should have been on a data bundle. I expect this to be fixed right away. the data that i am owed added and the money i have used and will use on date reversed as it is not my fault that Cell C has not added the bundle i am owed. I brought this to the attention of Cell C befor i had run out of my normal data. </p>