Unacceptable service

To whom it may concern,

I have had my Wifi turned off today on the 15th of January. This is unacceptable without pior warning as I have paid you guy on the 21 December 2019. An amount of R1400.00 to account number ***, with the reference number ***.

So I am a customer that has paid and you have denied me your services, I refuse that my WIFI has been turned off without being contact with regards to this matter. This is not that first time I have had a problem with you guy and I am actually completely done because today I actually called for an upgrade of my line to only find out that you guys can’t find my money and now it is my fault. NOPE NOT HAPPENING FAM , you will turn my WiFi back on NOW .... while you find my money.

I Have paid for the service and I demand it now, if my WiFi is not on by 18:00 Today , you can kindly cancel my contract and I will gladly go with someone that can provide me with better service.

If you guys manage to do so , I also wanna arrange a debit order , so this **** doesn’t happen again. Would appreciate a call to arrange all this and to have this sorted out in my time span.

With Disregard Tarek