1 reviews | Active since Dec 2016

06 Dec 2016, 11:07

Unacceptable service

<p>I need a paid up letter on my contract that I cancelled last month. I phone Cell c customer care they say no only contract department can do it. Contract department says no only legal can give the letter. legal then says no only the cancellation department no customer care can do that. How can I be put through to 4 different departments and not one department can assist me with just a ****ing letter?!!! maybe If I was still owing you then you would help me. I want a DAMN PAID UP LETTER RIGHT NOW BEFORE I TAKE YOU TO COURT. ALL OF YOU ARE ****** IDIOTS!!!!! IF I DON'T GET MY LETTER BEFORE THE END OF THE DAY THERE WILL BE TROUBLE!!!!</p>

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Replies (3)
Cell C
Cell C's reply06 Dec 2016, 11:13
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply06 Dec 2016, 15:16
Official

Lungi confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

Cell C
Cell C's reply07 Dec 2016, 10:43
Official

Lungi has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN