DB
Dee B
1 reviews | Active since Sept 2016
16 Apr 2019, 13:30
Unacceptable service
I have been using your Cell C app on my cellphone to recharge me data. It says I get twice the data bundle for the same price - wrong, not so, I got 250 MB for R49. I see charges on my account on the app as follows, 300 MB for R49, 250 MB for R78 ??? What is this about??? Billed digital 200 MB for R29, 100 MB for R116. What on earth is going on with your app? I phoned your customer service number and your consultant says that there is a problem with the app and we are not supposed to be using it. IF there is something wrong with your app why do you enable us to download it. Very annoying service from Cell C.
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Cell C's replyOfficial
16 Apr 2019, 14:10Good afternoon Dorothy
The 250 MB was loaded on your number for R 39 on 12/04/2019 and 16/04/2019, the Billed Digital Double Data 200 MB Once-Off at R 29 was for a double data purchase on 06/04/2019.
We are unable to see the bundle of 100 MB billed at R 116.
this amount does not reflect on your invoice either.
Regards
DA
The 250 MB was loaded on your number for R 39 on 12/04/2019 and 16/04/2019, the Billed Digital Double Data 200 MB Once-Off at R 29 was for a double data purchase on 06/04/2019.
We are unable to see the bundle of 100 MB billed at R 116.
this amount does not reflect on your invoice either.
Regards
DA
Best regards,
Cell C's reply16 Apr 2019, 14:10
Official
Good afternoon Dorothy
The 250 MB was loaded on your number for R 39 on 12/04/2019 and 16/04/2019, the Billed Digital Double Data 200 MB Once-Off at R 29 was for a double data purchase on 06/04/2019.
We are unable to see the bundle of 100 MB billed at R 116.
this amount does not reflect on your invoice either.
Regards
DA
The 250 MB was loaded on your number for R 39 on 12/04/2019 and 16/04/2019, the Billed Digital Double Data 200 MB Once-Off at R 29 was for a double data purchase on 06/04/2019.
We are unable to see the bundle of 100 MB billed at R 116.
this amount does not reflect on your invoice either.
Regards
DA
Best regards,