DS
Densil S

1 reviews | Active since Jun 2016

09 Jun 2016, 13:10

unacceptable service

<p>I was recently contacted by Cell C with an offer for Wi-Fi and a router for R99 a month. I accepted the offer and i was told that they don't have stock and I will have to wait for the stock. I agreed. After several attempts of following up on the contract i was told that they don't have stock and I will have to choose another more expensive offer. I then asked to speak to the manager and I was told that he will contact me. I am still waiting for your call. I don't see why I will have to settle for another contract when i have one in place. I am waiting for your response. </p>

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Replies (1)
Cell C
Cell C's reply09 Jun 2016, 13:31
Official

We apologise for the manner in which this matter was handled and for the inconvenience caused. This is not the norm of standard of service we want for our customers.

One of our team members will contact you and assist.

Regards

Cell C | PN