Unacceptable Service

I am dissaointed and peeved about the service from CellC.I was **** to and incorrectly debited and I do not take to that lightly.This is definitely not treating the customer fairly.One of my contrcats was going to expire in February 2016, so I contacted CellC retentions and cancelled and I was told they would cancel the product.Later on I received a call from retentions and they offered me a R50 month to month option which I accepted.A few days later I contacted them to cancel the R50 option due to personal reasons, the lasdy said she was unable to update on her system as there were technical issues but she will cancel it and there is a 30 days notice and that I would be billed R50 on the 1st of March which I was fine with.She advised to call in a few days time to check if it had been logged, which I did and the lady said that it had not been logged, she said she would then cancel the option for me however I would be debited R50 on the 1st of March which I was fine.On the 1st of March I was debited my expired contact amount which was higher than R50.I Contacted cellc, spoke to three consultants and no one could assist me, I was further told I would be debited R50 in April !!