Unacceptable Service

I sent my phone in for repairs which had 2 cracked screens on the 29th of May. A month later, my phone was returned to the store with a screen still broken. (They couldn't even bother taking my stickers off that I had put on to keep the screen attached)!

The assistant at the store agreed this was unacceptable as I had paid the full amount for the repairs as well as the excess.

Today, I know receive message that I must pay a further R4K to get my phone fixed.

This was your error and to send a phone back that was not repaired after being paid for is not acceptable!

If your repair centre cannot fix my phone properly then I in every right should get a refund.

No one communicates with me and I now have been without a phone for 2 months!