Unacceptable overall service & network failure
For the last 5 days my prepaid phone is stuck on "no service". I also have a data contract sim, for which Cell C debited R2500 from my account this month even though I didn't go over my cap. The usage showing as R1400 currently, like they are chaging me out of bundle rates for a data contract that should be R750.
Now the data isn't even working anymore. I also ordered a two month contract with phone but if this is the level of service I can except from Cell C from now on I am seriously considering cancelling everything. Your service is pathetic.
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Cell C's replyOfficial
02 Jan 2019, 08:12Good morning Erik
We apologize for the unsatisfactory service and inconvenience caused. One of our consultants will contact you during the course of the day and assist.
Regards
Cell C | PN
We apologize for the unsatisfactory service and inconvenience caused. One of our consultants will contact you during the course of the day and assist.
Regards
Cell C | PN
Cell C's reply02 Jan 2019, 08:12
Official
Good morning Erik
We apologize for the unsatisfactory service and inconvenience caused. One of our consultants will contact you during the course of the day and assist.
Regards
Cell C | PN
We apologize for the unsatisfactory service and inconvenience caused. One of our consultants will contact you during the course of the day and assist.
Regards
Cell C | PN
's updateReviewer Update
02 Jan 2019, 15:03I got a hold of someone via the customer care centre. I inserted the sim in another phone and it started working so it seems my phone has broken, but that is hardly Cell C's fault. I apologize.
Cell C has apparently doubled my monthly installment and despite what their representative that monitors my account told me, according to the customer care line I went "out of bundle" to the tune of R1400. Honestly on the verge of cancelling this contract. The issue has been "escalated" and I am waiting for feedback, apparently 1-2 working days
's update02 Jan 2019, 15:03
Reviewer Update
I got a hold of someone via the customer care centre. I inserted the sim in another phone and it started working so it seems my phone has broken, but that is hardly Cell C's fault. I apologize.
Cell C has apparently doubled my monthly installment and despite what their representative that monitors my account told me, according to the customer care line I went "out of bundle" to the tune of R1400. Honestly on the verge of cancelling this contract. The issue has been "escalated" and I am waiting for feedback, apparently 1-2 working days