Unacceptable non service from Cell C
2 times in 3 months I have lost connectivity on my Cell C contract phone. Cannot receive phone calls nor make or receive sms. The previous time we waited 3 to 4 weeks to resolve the problem. The user makes use of public transportation and therefore need to be reachable at all times. Absolutely unacceptable and poor service from them. Tried at least 10 times to speak to the technical dept but to be cutt off everytime. This cannot occur every 2nd month and deem this as breach of contract because I am not recieving what I am paying for.
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Replies (4)0
Replies (4)
Cell C's replyOfficial
28 Aug 2021, 09:54Good day Deon
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
We would like the opportunity to talk and investigate your feedback further.
Please expect our call.
^YM
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
We would like the opportunity to talk and investigate your feedback further.
Please expect our call.
^YM
Cell C's reply28 Aug 2021, 09:54
Official
Good day Deon
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
We would like the opportunity to talk and investigate your feedback further.
Please expect our call.
^YM
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
We would like the opportunity to talk and investigate your feedback further.
Please expect our call.
^YM
's updateReviewer Update
28 Aug 2021, 20:00Thank you for the reply phone call at 18h40. My phone was on charge and could not take it.
I tried to phone you back but to no avail as I was constantly cut if again.
Tried all the steps your call centre told us to do but no success.
Tried the direct number for the technical department but still gets through to the call centre.
Every time the call centre transfers me it either cuts me of or while still busy with the Technical Dept I am cut off.
Please phone me back urgently. I have currently spoken to at least 13 +agents and no one could resolve my problems.
Had the same problem in June and it took 3 to 4 weeks to resolve. It was rectified in 24 h after your IT department fixed it.
I have cancer and heart problems and the user makes use of public transportation we need to reach each other when needed.
If this situation is not resolved satisfactorily I will be lodging a complaint with the consumer council as my rights as consumer is being breached.
This the worst service I have ever received in my life.
I tried to phone you back but to no avail as I was constantly cut if again.
Tried all the steps your call centre told us to do but no success.
Tried the direct number for the technical department but still gets through to the call centre.
Every time the call centre transfers me it either cuts me of or while still busy with the Technical Dept I am cut off.
Please phone me back urgently. I have currently spoken to at least 13 +agents and no one could resolve my problems.
Had the same problem in June and it took 3 to 4 weeks to resolve. It was rectified in 24 h after your IT department fixed it.
I have cancer and heart problems and the user makes use of public transportation we need to reach each other when needed.
If this situation is not resolved satisfactorily I will be lodging a complaint with the consumer council as my rights as consumer is being breached.
This the worst service I have ever received in my life.
's update28 Aug 2021, 20:00
Reviewer Update
Thank you for the reply phone call at 18h40. My phone was on charge and could not take it.
I tried to phone you back but to no avail as I was constantly cut if again.
Tried all the steps your call centre told us to do but no success.
Tried the direct number for the technical department but still gets through to the call centre.
Every time the call centre transfers me it either cuts me of or while still busy with the Technical Dept I am cut off.
Please phone me back urgently. I have currently spoken to at least 13 +agents and no one could resolve my problems.
Had the same problem in June and it took 3 to 4 weeks to resolve. It was rectified in 24 h after your IT department fixed it.
I have cancer and heart problems and the user makes use of public transportation we need to reach each other when needed.
If this situation is not resolved satisfactorily I will be lodging a complaint with the consumer council as my rights as consumer is being breached.
This the worst service I have ever received in my life.
I tried to phone you back but to no avail as I was constantly cut if again.
Tried all the steps your call centre told us to do but no success.
Tried the direct number for the technical department but still gets through to the call centre.
Every time the call centre transfers me it either cuts me of or while still busy with the Technical Dept I am cut off.
Please phone me back urgently. I have currently spoken to at least 13 +agents and no one could resolve my problems.
Had the same problem in June and it took 3 to 4 weeks to resolve. It was rectified in 24 h after your IT department fixed it.
I have cancer and heart problems and the user makes use of public transportation we need to reach each other when needed.
If this situation is not resolved satisfactorily I will be lodging a complaint with the consumer council as my rights as consumer is being breached.
This the worst service I have ever received in my life.
's updateReviewer Update
29 Aug 2021, 15:50Thank you for your phone call.
I am still awaiting the sms with the details regarding to the email address I need to forward the simswap to.
Cell nr ***
I am still awaiting the sms with the details regarding to the email address I need to forward the simswap to.
Cell nr ***
's update29 Aug 2021, 15:50
Reviewer Update
Thank you for your phone call.
I am still awaiting the sms with the details regarding to the email address I need to forward the simswap to.
Cell nr ***
I am still awaiting the sms with the details regarding to the email address I need to forward the simswap to.
Cell nr ***
's updateReviewer Update
29 Aug 2021, 16:20Thank you for the sms but I never received a Query nr. Could you forward it to the following Cell phone number
***
***
's update29 Aug 2021, 16:20
Reviewer Update
Thank you for the sms but I never received a Query nr. Could you forward it to the following Cell phone number
***
***