MK
Morne K
1 reviews | Active since Jan 2021
08 Jan 2021, 17:07
Unacceptable level of service from Cell C
Another unacceptable level of service.
I app**** for a new online only contract on Cell C's website including payment made for the 1st month. After successfully completing the application, Cell C stated that they will be in contact within 48 hours. I have since not heard anything from Cell C and it has been 5 days which is 120 hours.
This was not the first bad incident I had with Cell C, in the past 30 days. I have app**** for the same contract about 20 days ago but was rejected based on my credit check that failed. Cell C blamed XDS (Cell C's credit check service provider). Cell C consultants said they could not do anything unless XDS clears the mistake on their side. I then made contact with XDS on my own expense as Cell C was to useless to assist their customer. XDS confirmed that my credit record is in good standing credit and that it is a mistake from Cell C's side. Eventually Cell C cleared the issue so that my online application could be accepted.
After all of this, I am patiently waiting for Cell C to contact me as their contracts department only work Monday's to Friday's from 8-4 as advised by their call centre.
Can someone urgently phone me to resolve this issue on ***. My order no. o***.
Thanks.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
08 Jan 2021, 18:05Hi Mornè
Kindly send us a private reply with the number to reach you on, ID number and order number.
^PN
Kindly send us a private reply with the number to reach you on, ID number and order number.
^PN
Cell C's reply08 Jan 2021, 18:05
Official
Hi Mornè
Kindly send us a private reply with the number to reach you on, ID number and order number.
^PN
Kindly send us a private reply with the number to reach you on, ID number and order number.
^PN
MK
Morne K's updateReviewer Update
08 Jan 2021, 21:18Hi Cell C.
I have rep**** via a private message. Please contact me urgently to resolve this matter. I am available this weekend as well as I need my contract ASAP.
I have rep**** via a private message. Please contact me urgently to resolve this matter. I am available this weekend as well as I need my contract ASAP.
MK
Morne K's update08 Jan 2021, 21:18
Reviewer Update
Hi Cell C.
I have rep**** via a private message. Please contact me urgently to resolve this matter. I am available this weekend as well as I need my contract ASAP.
I have rep**** via a private message. Please contact me urgently to resolve this matter. I am available this weekend as well as I need my contract ASAP.
Cell C's replyOfficial
09 Jan 2021, 12:48Thank you, do expect communication.
^PN
^PN
Cell C's reply09 Jan 2021, 12:48
Official
Thank you, do expect communication.
^PN
^PN
MK
Morne K's updateReviewer Update
11 Jan 2021, 08:20Good day.
I have still not received any communication from Cell C. The private message said that I should expect communication but still waiting.
I got a message from the courier that my Cell C parcel (which is probably the sim card) in out on delivery today which took way longer than the 48 hours. However, the Cell C call centre agent said that after completion of the application & approval of the order, Cell C will first be in contact with me to confirm the number that I want to use as I want to keep my current cell c number.
Does this mean I need to waste more time & go to a branch or call the call centre again to do a number change? If this is the case, it is totally unacceptable & I do expect Cell C to contact me directly to sort out the issue.
Thanks.
I have still not received any communication from Cell C. The private message said that I should expect communication but still waiting.
I got a message from the courier that my Cell C parcel (which is probably the sim card) in out on delivery today which took way longer than the 48 hours. However, the Cell C call centre agent said that after completion of the application & approval of the order, Cell C will first be in contact with me to confirm the number that I want to use as I want to keep my current cell c number.
Does this mean I need to waste more time & go to a branch or call the call centre again to do a number change? If this is the case, it is totally unacceptable & I do expect Cell C to contact me directly to sort out the issue.
Thanks.
MK
Morne K's update11 Jan 2021, 08:20
Reviewer Update
Good day.
I have still not received any communication from Cell C. The private message said that I should expect communication but still waiting.
I got a message from the courier that my Cell C parcel (which is probably the sim card) in out on delivery today which took way longer than the 48 hours. However, the Cell C call centre agent said that after completion of the application & approval of the order, Cell C will first be in contact with me to confirm the number that I want to use as I want to keep my current cell c number.
Does this mean I need to waste more time & go to a branch or call the call centre again to do a number change? If this is the case, it is totally unacceptable & I do expect Cell C to contact me directly to sort out the issue.
Thanks.
I have still not received any communication from Cell C. The private message said that I should expect communication but still waiting.
I got a message from the courier that my Cell C parcel (which is probably the sim card) in out on delivery today which took way longer than the 48 hours. However, the Cell C call centre agent said that after completion of the application & approval of the order, Cell C will first be in contact with me to confirm the number that I want to use as I want to keep my current cell c number.
Does this mean I need to waste more time & go to a branch or call the call centre again to do a number change? If this is the case, it is totally unacceptable & I do expect Cell C to contact me directly to sort out the issue.
Thanks.
MK
Morne K's updateReviewer Update
13 Jan 2021, 07:31NO RESPONSE FROM CELL C SINCE SATURDAY. This is unacceptable. I am trying my best to find a middle way but if this continues you leave me with no choice to move to a more reputable service provider with quality service delivery.
Since my last message, I had to take time of from work which is money lost for me caused by Cell C. I went to a branch to do a number change. After 1 hour in the store once again unsuccessful. The call centre logged a case for me and then case number is ***. They indicated that they will be in contact with me the next day and that everything will then be sorted. They were suppose to phone me yesterday morning. I will not waste any more of my time or money on Cell C's call centre so I expect Cell C to phone me directly on my mobile number as sent privately last week.
While in the branch & had to assist a old lady who enquired about Cell C's offerings as the agent on floor couldn't even explain everything to her. It is my pleasure that through my efforts, I gained another client for Cell C as the lady was on her way to one of the competitors to take out a contract.
I expect Cell C to phone me no later than TODAY, Wednesday 13 January 2021. I will also take this to all other social media platforms should I not receive any communication today.
Thanks.
Since my last message, I had to take time of from work which is money lost for me caused by Cell C. I went to a branch to do a number change. After 1 hour in the store once again unsuccessful. The call centre logged a case for me and then case number is ***. They indicated that they will be in contact with me the next day and that everything will then be sorted. They were suppose to phone me yesterday morning. I will not waste any more of my time or money on Cell C's call centre so I expect Cell C to phone me directly on my mobile number as sent privately last week.
While in the branch & had to assist a old lady who enquired about Cell C's offerings as the agent on floor couldn't even explain everything to her. It is my pleasure that through my efforts, I gained another client for Cell C as the lady was on her way to one of the competitors to take out a contract.
I expect Cell C to phone me no later than TODAY, Wednesday 13 January 2021. I will also take this to all other social media platforms should I not receive any communication today.
Thanks.
MK
Morne K's update13 Jan 2021, 07:31
Reviewer Update
NO RESPONSE FROM CELL C SINCE SATURDAY. This is unacceptable. I am trying my best to find a middle way but if this continues you leave me with no choice to move to a more reputable service provider with quality service delivery.
Since my last message, I had to take time of from work which is money lost for me caused by Cell C. I went to a branch to do a number change. After 1 hour in the store once again unsuccessful. The call centre logged a case for me and then case number is ***. They indicated that they will be in contact with me the next day and that everything will then be sorted. They were suppose to phone me yesterday morning. I will not waste any more of my time or money on Cell C's call centre so I expect Cell C to phone me directly on my mobile number as sent privately last week.
While in the branch & had to assist a old lady who enquired about Cell C's offerings as the agent on floor couldn't even explain everything to her. It is my pleasure that through my efforts, I gained another client for Cell C as the lady was on her way to one of the competitors to take out a contract.
I expect Cell C to phone me no later than TODAY, Wednesday 13 January 2021. I will also take this to all other social media platforms should I not receive any communication today.
Thanks.
Since my last message, I had to take time of from work which is money lost for me caused by Cell C. I went to a branch to do a number change. After 1 hour in the store once again unsuccessful. The call centre logged a case for me and then case number is ***. They indicated that they will be in contact with me the next day and that everything will then be sorted. They were suppose to phone me yesterday morning. I will not waste any more of my time or money on Cell C's call centre so I expect Cell C to phone me directly on my mobile number as sent privately last week.
While in the branch & had to assist a old lady who enquired about Cell C's offerings as the agent on floor couldn't even explain everything to her. It is my pleasure that through my efforts, I gained another client for Cell C as the lady was on her way to one of the competitors to take out a contract.
I expect Cell C to phone me no later than TODAY, Wednesday 13 January 2021. I will also take this to all other social media platforms should I not receive any communication today.
Thanks.
MK
Morne K's updateReviewer Update
13 Jan 2021, 13:47PN, can you please urgently contact me as advised on Saturday.
MK
Morne K's update13 Jan 2021, 13:47
Reviewer Update
PN, can you please urgently contact me as advised on Saturday.