CR
Cindy R

1 reviews | Active since Mar 2014

27 Jun 2016, 07:17

UNACCEPTABLE CUSTOMER SERVICE - SENDING CLIENTS FROM ONE *********** CONSULTANT TO 4 OTHERS!

<p>I have a policy with Cell C: CSPOL ********** - Since the 11/11/2015 - this is the 1st time i am trying to make use of this policy and the service received thus far is pathetic.</p> <p>I sent an email on the 23/06/2016 to ********** to ask for assistance as to how i can go about having my phone repaired and to date i have not received a response.</p> <p>on my policy docs is a general tel: ********** i have called this number today to be told im through to the wrong department as this is a customer service dept and i was told to call ********** , i called them and they said im through to the wrong dept and to call ********** , i called that to be told again im through to the wrong dept and to call - ********** 007, i have tried this number and cannot get through!! So what do i do, you take a premium each month and when i need assistance i get pushed around from pillar to post!! Unacceptable. Can i please speak to someone competent to help me!~</p>

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Replies (3)
Cell C
Cell C's reply27 Jun 2016, 07:22
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | DA

CR
Cindy R's update28 Jun 2016, 11:22
Reviewer Update

I received an email yesterday 13:13 from sms support which stated that i was unavailable on my office number, i rep**** immediately with my direct number, and missed the call.

At 16:00 when i was available and at my desk i sent another email with a message to call again and till now i have not received any call back.?

can you please get someone urgently to assist

Cell C
Cell C's reply28 Jun 2016, 12:08
Official

Thank you for posting to us.

A follow up request has been sent and feedback will be provided. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | DA