Unacceptable Customer Service Experience with Cell C

I'm extremely disappointed with Cell C's customer service. Despite explicitly instructing a consultant to cancel my contract renewal and Pinnacle data top-ups, they've continued to send statements for unwanted services. What's even more frustrating is that when the "social media consultant" called today to resolve the issue, the consultant claimed that the previous consultant who took my cancellation request had no authority to cancel, despite my clear instructions and confirmation. She tried to shift the blame onto me.This lack of clarity, communication, and follow-through is appalling. Cell C needs to improve their customer service, ensure consultants are properly trained, and adhere to customer instructions.