kG
khalid G
1 reviews | Active since Jun 2017
08 Aug 2025, 10:07
Unacceptable customer service Cell C
Cell C...this company only cares to resolve queries when this platform is used.. why????they have utmost disrespect for loyal clients like myself...once again I get charged for an account that's been canceled more than 2 months in advance...when asked for an explanation I am told to wait...its more than 48hrs and I refuse to wait any longer.
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Replies (3)0
Replies (3)
Cell C's replyOfficial
08 Aug 2025, 11:00Dear khalid van greunen,
We appreciate you bringing this to our attention and regret the difficulties you’ve been facing.
We deeply regret that your concern was not resolved timeously through our usual support channels. Please know that your feedback is heard, and we take it seriously, no customer should feel ignored or disrespected. We understand you're being charged for an account that was cancelled over two months ago. We have escalated this matter as a priority, and we will follow up to ensure it is thoroughly investigated and resolved without further delay.You deserve clear answers, not indefinite waiting, and we will ensure you're provided with a proper explanation as well as confirmation regarding the cancellation and billing status.
Thank you for your patience, and again. We will be in touch shortly with an update.
Kind regards,
Cell C | MM🎉 Win Big with Cell C is back — and it’s AMPLIFIED! 🎉
Stand a chance to win your share of R10 million in prizes when you sign up, upgrade, top up or stay connected.
Plus, win instant prizes on our gaming site and via radio!
👉 cellc.co.za/cellc/win-big-w…
#WinBig2025 #CellC #AmplifiedRewards
We appreciate you bringing this to our attention and regret the difficulties you’ve been facing.
We deeply regret that your concern was not resolved timeously through our usual support channels. Please know that your feedback is heard, and we take it seriously, no customer should feel ignored or disrespected. We understand you're being charged for an account that was cancelled over two months ago. We have escalated this matter as a priority, and we will follow up to ensure it is thoroughly investigated and resolved without further delay.You deserve clear answers, not indefinite waiting, and we will ensure you're provided with a proper explanation as well as confirmation regarding the cancellation and billing status.
Thank you for your patience, and again. We will be in touch shortly with an update.
Kind regards,
Cell C | MM🎉 Win Big with Cell C is back — and it’s AMPLIFIED! 🎉
Stand a chance to win your share of R10 million in prizes when you sign up, upgrade, top up or stay connected.
Plus, win instant prizes on our gaming site and via radio!
👉 cellc.co.za/cellc/win-big-w…
#WinBig2025 #CellC #AmplifiedRewards
Cell C's reply08 Aug 2025, 11:00
Official
Dear khalid van greunen,
We appreciate you bringing this to our attention and regret the difficulties you’ve been facing.
We deeply regret that your concern was not resolved timeously through our usual support channels. Please know that your feedback is heard, and we take it seriously, no customer should feel ignored or disrespected. We understand you're being charged for an account that was cancelled over two months ago. We have escalated this matter as a priority, and we will follow up to ensure it is thoroughly investigated and resolved without further delay.You deserve clear answers, not indefinite waiting, and we will ensure you're provided with a proper explanation as well as confirmation regarding the cancellation and billing status.
Thank you for your patience, and again. We will be in touch shortly with an update.
Kind regards,
Cell C | MM🎉 Win Big with Cell C is back — and it’s AMPLIFIED! 🎉
Stand a chance to win your share of R10 million in prizes when you sign up, upgrade, top up or stay connected.
Plus, win instant prizes on our gaming site and via radio!
👉 cellc.co.za/cellc/win-big-w…
#WinBig2025 #CellC #AmplifiedRewards
We appreciate you bringing this to our attention and regret the difficulties you’ve been facing.
We deeply regret that your concern was not resolved timeously through our usual support channels. Please know that your feedback is heard, and we take it seriously, no customer should feel ignored or disrespected. We understand you're being charged for an account that was cancelled over two months ago. We have escalated this matter as a priority, and we will follow up to ensure it is thoroughly investigated and resolved without further delay.You deserve clear answers, not indefinite waiting, and we will ensure you're provided with a proper explanation as well as confirmation regarding the cancellation and billing status.
Thank you for your patience, and again. We will be in touch shortly with an update.
Kind regards,
Cell C | MM🎉 Win Big with Cell C is back — and it’s AMPLIFIED! 🎉
Stand a chance to win your share of R10 million in prizes when you sign up, upgrade, top up or stay connected.
Plus, win instant prizes on our gaming site and via radio!
👉 cellc.co.za/cellc/win-big-w…
#WinBig2025 #CellC #AmplifiedRewards
Cell C's replyOfficial
08 Aug 2025, 15:59Dear Khalid Van Greunen,
Please receive feedback regarding your bill dispute for contract number ***.
Your contract, which was a Hybrid type, was cancelled on 27 July 2025. Despite the cancellation, you were billed for the same contract in August 2025, with charges related to a FeeCode_OutstandingLoan.
We have escalated this matter for further clarity on the details about the outstanding loan.
We will update you as soon as we receive further information.
Thank you for your patience.
Kind regards,
Cell C | GM
Please receive feedback regarding your bill dispute for contract number ***.
Your contract, which was a Hybrid type, was cancelled on 27 July 2025. Despite the cancellation, you were billed for the same contract in August 2025, with charges related to a FeeCode_OutstandingLoan.
We have escalated this matter for further clarity on the details about the outstanding loan.
We will update you as soon as we receive further information.
Thank you for your patience.
Kind regards,
Cell C | GM
Cell C's reply08 Aug 2025, 15:59
Official
Dear Khalid Van Greunen,
Please receive feedback regarding your bill dispute for contract number ***.
Your contract, which was a Hybrid type, was cancelled on 27 July 2025. Despite the cancellation, you were billed for the same contract in August 2025, with charges related to a FeeCode_OutstandingLoan.
We have escalated this matter for further clarity on the details about the outstanding loan.
We will update you as soon as we receive further information.
Thank you for your patience.
Kind regards,
Cell C | GM
Please receive feedback regarding your bill dispute for contract number ***.
Your contract, which was a Hybrid type, was cancelled on 27 July 2025. Despite the cancellation, you were billed for the same contract in August 2025, with charges related to a FeeCode_OutstandingLoan.
We have escalated this matter for further clarity on the details about the outstanding loan.
We will update you as soon as we receive further information.
Thank you for your patience.
Kind regards,
Cell C | GM
Cell C's replyOfficial
18 Aug 2025, 14:43Dear Khalid Van Greunen,
Thank you for affording us the opportunity to assist you.
We have sent you a paid-up letter. As advised, please note that it may take between 2 - 21 working days for the update to reflect on the relevant systems. We are pleased to confirm that you have received the letter, and we appreciate your confirmation.
Should you require any further assistance, please do not hesitate to reach out.
Regards,
Cell C | NT
Thank you for affording us the opportunity to assist you.
We have sent you a paid-up letter. As advised, please note that it may take between 2 - 21 working days for the update to reflect on the relevant systems. We are pleased to confirm that you have received the letter, and we appreciate your confirmation.
Should you require any further assistance, please do not hesitate to reach out.
Regards,
Cell C | NT
Cell C's reply18 Aug 2025, 14:43
Official
Dear Khalid Van Greunen,
Thank you for affording us the opportunity to assist you.
We have sent you a paid-up letter. As advised, please note that it may take between 2 - 21 working days for the update to reflect on the relevant systems. We are pleased to confirm that you have received the letter, and we appreciate your confirmation.
Should you require any further assistance, please do not hesitate to reach out.
Regards,
Cell C | NT
Thank you for affording us the opportunity to assist you.
We have sent you a paid-up letter. As advised, please note that it may take between 2 - 21 working days for the update to reflect on the relevant systems. We are pleased to confirm that you have received the letter, and we appreciate your confirmation.
Should you require any further assistance, please do not hesitate to reach out.
Regards,
Cell C | NT