Unacceptable ‘customer service’ by Cell C Fibre ‘Support’

I have watched my husband struggle since 1 December to have our home internet set-up after we moved into a new house in Rivonia. The inefficiency of the Cell C back-end office is exceptionally. They provisioned the wrong address, sent technicians to the wrong address. After finally being set up (a month later) we report low speeds (we are paying for 100 Mbps but were getting 50) they cut our internet, and told us it will take 24 -48 hours to resolve. No sense of urgency or prioritisation. Even when a matter has been escalated to critical they do not call you to quickly resolve. Instead, they close tickets willy-nilly and then you have to open new tickets. It has been one nightmare and honestly there should be a disclaimer that one should engage with Cell C at their own risk. Not only is the Cell C back office wasting time for Vuma technicians, but it is causing unnecessary mental health issues for its own customer-facing agents who have to be calm and repeat the script to gatvol clients - bless the call centre agents’ souls for being so patient. Exceptionally disappointed!!!