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Crystal D

1 reviews | Active since Jan 2018

19 Jan 2018, 12:47

Unacceptable customer service

I have been a Cell C customer for several years. I have insurance with Csure and I HAVE NEVER CLAIMED. Upon submitting my claim over 3 weeks ago I have received no feedback. When calling the customer care line, as this cannot be done in store I wait up to 40 mins for an operator to speak to me. I am them dragged from pillar to post with no sufficient outcome. I was told I would receive an email on Monday, 3 days later I haven’t received any further communication. AS we speak I AM ON THE CALL AND HAVE BEEN HOLDING FOR 32 MINUTES.

Two years ago, you went on this massive contract buyout rampage. I suggest to anyone who will read this the level of customer service received will jeopardise your sanity. My resentment for the level of neglect is not even possible to convey in this written complaint .

I have had far better service from the other service providers .

0
Replies (4)
Cell C
Cell C's reply19 Jan 2018, 13:01
Official

We apologise for the frustrations you have experienced. Our team will be in touch to assist you. Do expect a call.

Regards

Cell C | DA

CD
Crystal D's update23 Jan 2018, 10:00
Reviewer Update
Its been 4 days and my complaint has still not been attended to . I have spent hours with your call center and hours in your Alberton Branch . My frustrations mean nothing to you therefore upon my contract ending March 15 , I will take my 7 years of business else where .
Cell C
Cell C's reply23 Jan 2018, 10:42
Official

Four days back, Mpho contacted you and advised that he has escalated this matter to C Surance for assistance. We will get him to follow up on this matter and provide feedback.

Regards

Cell C | PN

CD
Crystal D's update01 Feb 2018, 09:32
Reviewer Update
Dear Cell C Its been two weeks since my post . Since the absolutely nothing has been done to assist me I am still without a phone Attached is a screenshot of the waiting time to your Csure contact center - Yes thats over one hour The service is sickening I paid my excess over 10 days ago , my phone has been ordered and reordered twice . Upon yesterdays call they cannot see anything on the system . You have brought me to tears and the deepest frustration . The worst part is that you do not care !!!