Item: Cell C
Rating: 1
Author: Morne K

Cell C's replyOfficial

30 Mar 2021, 15:03

Hi Morne Kok

Thank you for contacting Cell C.

Our team will make contact with you to provide assistance.

Regards
^MP

Cell C's reply30 Mar 2021, 15:03

Official

Hi Morne Kok

Thank you for contacting Cell C.

Our team will make contact with you to provide assistance.

Regards
^MP

MK

Morne K's updateReviewer Update

30 Mar 2021, 15:48

Hi MP.

Thanks for the response. Please can the team urgently make contact because this issue is taking additional money out of my pocket as I am spending lots of time with phone calls and specifically upgraded to the contract with 1 000 minutes any network. I need this reactivated urgently and a refund for the time lost.

Thanks.

MK

Morne K's update30 Mar 2021, 15:48

Reviewer Update

Hi MP.

Thanks for the response. Please can the team urgently make contact because this issue is taking additional money out of my pocket as I am spending lots of time with phone calls and specifically upgraded to the contract with 1 000 minutes any network. I need this reactivated urgently and a refund for the time lost.

Thanks.

Cell C's replyOfficial

30 Mar 2021, 19:30

You're welcome, this will be sorted.

^PN

Cell C's reply30 Mar 2021, 19:30

Official

You're welcome, this will be sorted.

^PN

MK

Morne K's updateReviewer Update

30 Mar 2021, 21:21

Hi Cell C (PN as noted in the prior response). I haven't received any response as yet. Please contact me on my mobile number asap to resolve this issue. I need a senior person to contact me and not a junior call centre agent as I need to be compensated for the money spend on pre-paid airtime and a refund on my account. Please handle this with urgency.

Thanks.

MK

Morne K's update30 Mar 2021, 21:21

Reviewer Update

Hi Cell C (PN as noted in the prior response). I haven't received any response as yet. Please contact me on my mobile number asap to resolve this issue. I need a senior person to contact me and not a junior call centre agent as I need to be compensated for the money spend on pre-paid airtime and a refund on my account. Please handle this with urgency.

Thanks.

Cell C's replyOfficial

31 Mar 2021, 14:56

Hi Morne

We understand, and contact will certainly be made with you.

Regards
^MP

Cell C's reply31 Mar 2021, 14:56

Official

Hi Morne

We understand, and contact will certainly be made with you.

Regards
^MP

MK

Morne K's updateReviewer Update

31 Mar 2021, 16:01

Hi Cell C.

I am still waiting for someone to contact me. It has been 2 days without someone contacting me. It is impossible to take this long for this issue to be resolved. If you can respond to my Hello Peter complaints, then you can also pick up the phone and call me to resolve the matter. Your systems are surely not that complicated. I need an urgent response. Time is money and every day I spend more and more prepaid airtime to make calls.

I am waiting and expect this matter to be resolved by no later than COB tomorrow.

Thanks.

MK

Morne K's update31 Mar 2021, 16:01

Reviewer Update

Hi Cell C.

I am still waiting for someone to contact me. It has been 2 days without someone contacting me. It is impossible to take this long for this issue to be resolved. If you can respond to my Hello Peter complaints, then you can also pick up the phone and call me to resolve the matter. Your systems are surely not that complicated. I need an urgent response. Time is money and every day I spend more and more prepaid airtime to make calls.

I am waiting and expect this matter to be resolved by no later than COB tomorrow.

Thanks.

MK

Morne K's updateReviewer Update

25 Apr 2021, 12:03

Cell C continue to disappoint. Last night I once again received messages from Cell C stating the following:
First SMS - "Thank you for your request to migrate, it will be effective on the date you have specified."
Second SMS - "Your [New Pinnacle 15GB TopUp] has been migrated to [Upfront Hybrid Zero]."

For the second time, I haven't requested any downgrade on my contract. Due to this mistake from Cell C, I cannot make calls to other service providers without paying additional charges. This need to be resolved within the next 24 hours.
I insist that someone from Cell C call me and not send messages that the investigation is in progress. Last time I had to wait a few days before I got a call from someone and it was resolved only at month end.

I will also take this matter further if it ever happens again. I am awaiting your call within the next 24 hours to ensure that my contract is still on the New Pinnacle 15GB TopUp as per what I agreed and signed with Cell C.
I also request the communication where someone requested to downgrade my contract and also the consultant that did so.

Thanks.
My number is ***
Morne

MK

Morne K's update25 Apr 2021, 12:03

Reviewer Update

Cell C continue to disappoint. Last night I once again received messages from Cell C stating the following:
First SMS - "Thank you for your request to migrate, it will be effective on the date you have specified."
Second SMS - "Your [New Pinnacle 15GB TopUp] has been migrated to [Upfront Hybrid Zero]."

For the second time, I haven't requested any downgrade on my contract. Due to this mistake from Cell C, I cannot make calls to other service providers without paying additional charges. This need to be resolved within the next 24 hours.
I insist that someone from Cell C call me and not send messages that the investigation is in progress. Last time I had to wait a few days before I got a call from someone and it was resolved only at month end.

I will also take this matter further if it ever happens again. I am awaiting your call within the next 24 hours to ensure that my contract is still on the New Pinnacle 15GB TopUp as per what I agreed and signed with Cell C.
I also request the communication where someone requested to downgrade my contract and also the consultant that did so.

Thanks.
My number is ***
Morne

Unacceptable contract change by Cell C