UNACCEPTABLE BAD AND RUDE SERVICE FROM CELL C MALL OF THE NORTH IN POLOKWANE

First of all I have had a very bad experience with Cell c the last few weeks.I took out a contract about 4 months ago on the new samsung S8.The day when I took out the contract the sales person who was assisting me was more intrested in helping the client that stood next to me(He came in after me).He did not explain to me that I had to register the S8 for screen repair insurance with samsung within one months time, second he also did not explain the Cell c insurance to me he just checked the boxes and told me he explained everything I needed to know and I must just sign.The third thing is he also told me that my minutes, data and sms was not going to expire every month which it does.Now about a week and a half back the screen on my phone cracked.When I took it to samsung to repair they told me about the thing that I had to register with in one month of getting the phone and that they could not repair the phone or register it.I then went to Cell c to sort it out with them.First of all I could not get hold of the store manger or area manager they kept telling me they are off for the day.Eventually when I got to speak to the manager he was ok about the whole situation but the as time grew he became more unhelpfull and reffered the case to his area manager who also keeps making promises of coming back to me but I have to follow up everytime.They do have the phone now and it was sent for assessment at the Cell C service centre we got the quote back but now he does not come back to me and also does not answer when I request feedback.In the meantime I am losing money and business everyday because of the poor service.The more I explain to them about the sales person who did not explain to us about the insurance(I mean who would not take insurance on a phone that is wort almost R16 000)the more they just choose to take the sales consultant side than to listen to mine.The sales consultant even got angry with us stood up and got very rude while the manager was standing right next to him and the manager did not do anything about it.Now everytime I walk into the shop to get feedback or try and sort this out the other staff inside the store talk behind our backs and laughs at us, as if it is one big joke..Cell c Mall Of The North in Polokwane the service is TERRIBLE and UNACCEPTABLE!!!!