UNACCEPTABLE

This review regards the CELL C store in Davenport Center, Durban, KZN

I needed to do a sim swap as my phone was ******, CellC stores are required as per their own company policy to give you an un-ricad sim card that you can use to do this through their call centre.

the Davenport store outright refused to give me the new sim card, I even had them speaking to the call centre agent and they refused. the reason given "The Owner doesnt allow this anymore".

They also claimed that they are not actually a Cellc store but in fact a franchise???

They wasted my time, as well as my money. whats more, it is an embarrassment. to be quite frank, I was made to feel like an asshole.

I was then forced to drive across town in traffic to the Cellc store in Overport centre, the staff their gave me a sim card immediately and within 5 minutes I had completed the sim Swap