Unable to use services

I purchased a 7 day WhatsApp bundle 28 November 2024. I was unable to connect and send/receive messages via WhatsApp. When I called into the Call Centre, I was advised that there was a technical issue with ALL WhatsApp and Social bundles which was a lie as on my other line I also had a WhatsApp bundle which was working.

My bundle only worked once I had loaded an alternative data bundle. Once that data had depleted, I was still unable to send or receive messages!

Very unhappy with this service as I purchased something that I couldn't access when i really needed it - not to mention incorrect information was given to me when I called.