UNABLE TO USE CELL C CONTRACT DATA - PATHETIC SERVICE

I don't even know where to start.

I am unable to use 20gigs of data(no internet service) since my contract upgrade was done in November 2020.

Before hand - all services of sim worked perfectly fine.

I have been calling in everyday since the 28.12.2020, with no one taking the time to understand my issue nor trying to sort it out! - all I'm being told is too check my device settings!!

When my number in question is checked - everything seems fine from a system perspective and all services are provisioned for this SIM, however, I am still not able to use my data, bear in mind that I have 2 other cell c sims that works perfectly fine.(internet wise)

I was then told to do a Sim Swap at the Cell C store where I upgraded my contract, which also did not resolve the issue (R50 later) - AND CHECKED SETTINGS!

It was escalated to technical on numerous occasions - where all I was told to check my device settings - which I have done everyday. I am also aware of the tower upgrade situation where I would have to Roam on the Vodacom network.(which I have tested) - but that also is not the case, as my other 2 Cell C sim works perfectly fine.

Every Agent I speak to tells me the same thing , its my device - but clearly its not, seems like some of their responses to me is automated style, which is very frustrating.

I think LOGICALLY - the issues lies with the migration that was done, but no one seems to listen or take the time to thoroughly investigate this.

When it was escalated to "IT" - I just got a SMS to say its either your settings or you need to do a sim swap, not checking all the queries for this number stating that all this has been done.

Last update I received - "It is escalated to BACKOFFICE" with no ref provided. - I bet the response I am going to receive is to "check my device and/or do a sim swap"

I will say it AGAIN - this all started since the migration in November..... and its not any of my devices or the towers. - Must be something on the backend that someone needs to check.

I am paying for data(almost R800 a month) which I cannot use, either this gets sorted or cancel my contract on this number!!

I HAVE NEVER FELT SO FRUSTRATED....