JS
JP S

1 reviews | Active since Jun 2015

17 Jun 2015, 18:58

Unable to stop contract

I have a contract at cell c which expired in March already. I have phoned multiple times to stop the contract since I no longer use the sim card or cell phone. The third time I phoned them they said the contract has already been stopped but they will stop it again I have phoned them another 2 times after that and every time they say the contract has already been stopped but it will be stopped \again". I have even stopped the debit order at my bank but money is still deducted from my bank account. I keep paying for a service which I don't use and I am tired of struggling to cancel the contract. """

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Replies (1)
Cell C
Cell C's reply18 Jun 2015, 07:53
Official
Hello JP SCHOEMAN,

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,