Hellopeter
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1 reviews | Active since May 2017

06 May 2019, 14:17

Unable to resolve account issue

After a miserable experience trying to get my sim card from cell c after ordering the upfront offer.

I paid the pro rata amount of R 320.89 to Cell C in February on the 14th and only received my sim card on the 22nd.

I eventually get the sim card to work and did not even use the sim card for majority of March due to being on recovery after surgery. Keep in mind that this is an upfront agreement so no topups are allowed to be done unless the payment is made upfront.

No payment was made for March ,yet Cell C added a month's benefits to March.

By the end of the first week of April I was no longer able to use the CellC sim card because the services had been terminate. I tried logging numerous cases with Cellc but nothing was done by them. I now keep receiving statements requesting R 1,968.14

I called in to resolve this issue and someone started helping , however nothing was ever resolved thereafter.

0
Replies (9)
's update06 May 2019, 14:21
Reviewer Update
I had to call back 3 times today and on the third time after holding on for nearly 3 minutes and after my call was dropped twice , I was told to call back later because the system is slow. ABSOLUTELY DISGUSTING considering that cell c is supposed to be a large scale service provider.
's update06 May 2019, 14:49
Reviewer Update
After another nearly half an hour battle to get hold of someone to help Nokukhanya has managed to escalate my case to her manager Nelly who I was advised would call me back to resolve the issue.
Cell C
Cell C's reply06 May 2019, 16:24
Official
Good afternoon Darren
 We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members.
 
We apologize for the inconvenience caused. 
 
Regards
Cell C | PN 

Best regards,

's update09 May 2019, 11:48
Reviewer Update
Day 3 and I still havent heard back from Cellc after I phoned in and lodged a case as well as this post, it is very clear that cellc does not care about customers or their reputation. 5 stars for consistently terrible service and not caring what so ever.
's update12 May 2019, 15:06
Reviewer Update
Cellc made an extremely half hearted attempt to call me today twice, first time I answered the phone and nobody responded on the other side, I waited for a minute and ended the call because nobody responded, second call rang for 3 seconds at most and they cancelled the call.
's update13 May 2019, 10:43
Reviewer Update
Cell C has handed me over for debt collection even though they have not even made an effort to resolve the case with the account.
's update13 May 2019, 14:54
Reviewer Update
I have called cell c head office multiple times today to get the account issue resolved, I have not received any reference numbers or returned calls from cell c. Every time i call in I reach the same person who says she will call back and get legal department to help out. Still i have not had any progress with my case
's update13 May 2019, 14:54
Reviewer Update
I have called cell c head office multiple times today to get the account issue resolved, I have not received any reference numbers or returned calls from cell c. Every time i call in I reach the same person who says she will call back and get legal department to help out. Still i have not had any progress with my case
's update15 May 2019, 09:26
Reviewer Update
Palesa from CellC contacted me this morning. Palesa confirmed that there was an issue one Cell C side and will be writing the account off as I do not owe anything on the account.