AM
Ashleigh M

1 reviews | Active since Oct 2016

27 Oct 2016, 14:36

Unable to provide previous clients with Billing statements

<p>I would like to get my statements for the previous financial year for tax purposes. Because I am no longer a client - NO ONE can help me? Not Cell C Mall@Reds where my account was opened. Not your call centre 084 140. When I asked to speak to a supervisor, I was told that they will do the same thing as the call centre agent, and then conveniently they were in a meeting? It was suggested that I go to their head office? Why?</p> <p> </p> <p>I just want my statements please.</p>

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Replies (2)
Cell C
Cell C's reply27 Oct 2016, 15:02
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

AM
Ashleigh M's update27 Oct 2016, 15:35
Reviewer Update

WOW- I got a call from Daniel who solved my issue in a matter of seconds.

Thank you so much!

I have received my statements.