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Since 02/10/2015 I tried to do upgrade on my contract *** both the legal department and the retention department is unable to tell me why I am unable to do a upgrade. As I explain both departments that I still able to do a upgrade on the *** on the 06/02/2015 as they keep on telling me that I am under debt Review and explain to them while I was under debit review I was able to apply for 3 extra contracts and last year tried to apply again for new contract Cell C advise me that I was under debt review and I will not be able to apply for new contract and all I told is fine i do understand. This year I done a upgrade on this number ***. I need Cell C to explain to this why was I able to do all this while I was under debt Review but to do a simple upgrade now unable. All the agents and the supervisors that I spoke to is unable to tell me why. I also want to know when they tell you we will log a request to be investigated it will take 24 to 48 hours and I am still waiting. All they can do is to push the blame on each other but no resolution to my problem. and I have been with cell c for over 6 years and this is what I get. WAITING ON YOUR RESPONSE