Unable to Port from Cell C - On hold 45 minutes and counting!!!!!!!!!!

I am trying to port my number from Cell C to Vodacom because, lets be honest, Cell C is terrible. I called and cancelled my contract on the 27/9/2022, so as at today i should be on a prepaid and my contract cancelled. I went to Vodacom and requested a port and i got the following error:

Port request declined: mnp - account type mismatch

I have now been on the line on hold with Cell C for over 45minutes!!!!!!! And counting - "Our call centre is experiencing high call volumes and you may wait a little longer than normal". Is 45 minutes plus a LITTLE longer than normal Cell C???

All i want to do is port my number so that i can be with a Network that ACTUALLY has data coverage!!