Unable to pay my account via debit order

<p>Poor service - Poor service at call centre and shop floor. Poor service in handling my issue.</p> <p> </p> <p>Complaint</p> <p>My account was not debited. I contacted customer care 4 times and still my problem was not resolved. They said I should check with my bank because there could be an error with the bank. The guy that i took the contract with at Gateway Umhlanga Durban entered my bank account details incorrectly according to Mr Wesley Patrick (Phoenix Plaza branch MANAGER Durban). I have a document showing the error from Mr Patrick. I received an sms telling me that my account is in arrears and that i will be charged a penalty fee of R70 today the ********** 6. I had to go out of my way to pay this amount at the bank. I made a deposit and paid R810 (Balance due end of November R733 because the account was not debited + Penalty fee R70). PLEASE MAKE SURE MY ACCOUNT IS NOT DEBITED AGAIN AT THE END OF NOVEMBER. THIS IS CAUSING A LOT OF INCONVENIENCE, WASTING A LOT OF MY TIME AND EFFECTING ME EMOTIONALLY. IT WAS NOT MY FAULT ACCORDING TO MR PATRICK BUT NOW CELL C IS SENDING ME SMS UPON SMS SAYING THAT I HAVE NOT PAID MY ACCOUNT WHICH IS VERY EMBARRASSING AND THAT MY LINE IS SUSPENDED. I MADE A DEAL WITH CELL C TO DEBIT MY ACCOUNT MONTHLY AND NOW I AM HAVING ALL THIS STRESS. I WILL BE CONTACTING OTHER ORGANIZATIONS TO COMPLAIN AS WELL. VERY BAD SERVICE... INCONVENIENCE AT ITS HIGHEST IN MY OPINION. <br />PS. THE CONSULTANT AT THE DESK WHEN I TOOK THE CONTRACT TOLD ME THAT MY PHONE ON BOARD STORAGE MEMORY IS 16GB BUT WHEN I CHECK MY STORAGE AVAILBLE IT IS SHOWING +- 10 GB ON BOARD STORAGE.</p> <p> </p> <p>CELL C SHOULD REFUND ME FOR THE MONTHS I HAVE ALREADY PAID BECAUSE OF THE INCONVENIENCE AND PAY MY ACCOUNT FOR THE NEXT SIX MONTHS BECAUSE OF THE STRESS CAUSED AND DO SOMETHING NICE FOR ME TO MAKE ME FORGET THIS INCIDENT...</p> <p> </p> <p>They were unable to assist me during the last couple of weeks. .I had to go personally to a cell c branch to get this mess sorted out</p>