1 reviews | Active since Oct 2010
Unable to keep to confirmed deals
On 30 March, I app**** for a promotion of 5GB data + 15GB Night Surfer data and a free ZTE MF910 LTE Mi-Fi Router via the Cell C call center. The deal was advertised for R99 a month over 24 months.<br> I was assisted by a guy named Welcome. As recorded on the call, you will find me asking if availability of the Hauwei router that was advertised in the catalog was available. I was advised that you are out of stock on the Hauwei router but you have stock of the ZTE LTE router. I proceeded with ordering 2 of these deals and advised my mum to take a 3rd as it was a fantastic deal. Yesterday I received a call from Welcome, apologizing for the delay in delivery and advising me that they have no stock of the ZTE MF9100 LTE Mi-Fi router and asking me if they can provide a 3G router rather. The price difference on an LTE router vs a 3G router is substantially different apart from it being older technology, so I disagreed and since cancelled both my deals and advised my mum to do the same if they try and con her into a 3G router. I have reference numbers and a screen shot of this deal advertised on there website. Disgusting from what is supposed to be a reputable brand.
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
