Unable to help at managerial level with complaint

My cell phone was ****** on the 16 July 2015 at 17:30 , I then proceeded to block the sim card but was told the device cannot be blacklisted because \my ID number does not appear on the rica records"<br> <br> Ive had this number over 5 years and rica'd my sim with my ID and proof of residence.<br> The consultant at the time was to lazy to enter in 13 digits.<br> <br> I now have to wait 48 hours for someody to call me back to blacklist the device whilst the ********* have access to my personal infomation stored on the device.<br> <br> The consultant at cellc logged the call on the wrong cell number and now i must wait another 48 hours.<br> <br> I have escalted to Kaylen Naidoo the manager at the call centre \"" who calls himself the Boss\"" "