AN
Andrew N
1 reviews | Active since Oct 2013
24 Jan 2021, 15:24
Unable to get technical support
I have been trying for over two weeks to get the advanced technical division to give a sim access to the unrestricted APN. I have emailed the document as instruction and phone back twice. On each occasion I am not issues a reference number and I am promised someone will contact me! I have yet to get an email or call.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
24 Jan 2021, 21:35Good day Andrew
Thank you for contacting us regarding your query.
We would like to assist.
Kindly await a cal from our support team for further assistance.
^YM
Thank you for contacting us regarding your query.
We would like to assist.
Kindly await a cal from our support team for further assistance.
^YM
Best regards,
Cell C's reply24 Jan 2021, 21:35
Official
Good day Andrew
Thank you for contacting us regarding your query.
We would like to assist.
Kindly await a cal from our support team for further assistance.
^YM
Thank you for contacting us regarding your query.
We would like to assist.
Kindly await a cal from our support team for further assistance.
^YM
Best regards,
AN
Andrew N's updateReviewer Update
01 Feb 2021, 15:24Cell C's media department called to say someone will call me soon to get this resolved. On both occasions I asked for a reference number of copy of the email sent and I was told that was an internal process. And unsurprisingly no one has called me....I still have the same problem.
AN
Andrew N's update01 Feb 2021, 15:24
Reviewer Update
Cell C's media department called to say someone will call me soon to get this resolved. On both occasions I asked for a reference number of copy of the email sent and I was told that was an internal process. And unsurprisingly no one has called me....I still have the same problem.
Cell C's replyOfficial
01 Feb 2021, 15:53On the 26/01/2021, one of our consultants contacted you and provided with feedback.
^PN
^PN
Best regards,
Cell C's reply01 Feb 2021, 15:53
Official
On the 26/01/2021, one of our consultants contacted you and provided with feedback.
^PN
^PN
Best regards,
AN
Andrew N's updateReviewer Update
01 Feb 2021, 16:03But the problem is not resolved nor has anything changed... I still do not have access to the correct APN. I would not have put this on HelloPeter if I was getting any results through normal channels.
AN
Andrew N's update01 Feb 2021, 16:03
Reviewer Update
But the problem is not resolved nor has anything changed... I still do not have access to the correct APN. I would not have put this on HelloPeter if I was getting any results through normal channels.
Cell C's replyOfficial
02 Feb 2021, 07:05We will forward the matter for further assistance.
^PN
^PN
Best regards,
Cell C's reply02 Feb 2021, 07:05
Official
We will forward the matter for further assistance.
^PN
^PN
Best regards,