LT
Lyle T
1 reviews | Active since Oct 2018
14 Jul 2021, 12:56
Unable to get a sim swop
My iPhone has been ****** and i am unable to perform a FindMy iPhone due to it being linked to my CellC number which at this point i have no luck to perform a sim swop cause i have not loaded airtime to this sim recently 3 months to perform a verification process due to not having a self-service pin. I needed a sim swop on *** after purchasing a non rica'd i tried a cellc store at Zevenwaght mall, and three atempts via callinh 084135 and also emails via *** Very poor service and no call or any way i can be assisted to get a sim swap Customer Service Case Number : *** Your feedback for case number ***
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
14 Jul 2021, 13:07Hi Lyle Titus
Thank you for contacting Cell C.
Were you advised that you had failed the security check?
Regards
^MP
Thank you for contacting Cell C.
Were you advised that you had failed the security check?
Regards
^MP
Cell C's reply14 Jul 2021, 13:07
Official
Hi Lyle Titus
Thank you for contacting Cell C.
Were you advised that you had failed the security check?
Regards
^MP
Thank you for contacting Cell C.
Were you advised that you had failed the security check?
Regards
^MP
LT
Lyle T's updateReviewer Update
14 Jul 2021, 13:26i was just informed due to not being able to provide last 5 numbers contacted recently cause i did not load airtime in the past 6 months they are unable to do the verification, which i understand, however i can advise that i did buy airtime last year sometime but it does not qualify so in which other method is there available for me to receive my number back?
LT
Lyle T's update14 Jul 2021, 13:26
Reviewer Update
i was just informed due to not being able to provide last 5 numbers contacted recently cause i did not load airtime in the past 6 months they are unable to do the verification, which i understand, however i can advise that i did buy airtime last year sometime but it does not qualify so in which other method is there available for me to receive my number back?
Cell C's replyOfficial
14 Jul 2021, 14:50Unfortunately, there is no other option, as you would have to complete the security check, by answering all the questions that you are asked.
^MP
^MP
Cell C's reply14 Jul 2021, 14:50
Official
Unfortunately, there is no other option, as you would have to complete the security check, by answering all the questions that you are asked.
^MP
^MP
LT
Lyle T's updateReviewer Update
14 Jul 2021, 15:26Even though i can perform the last time i have purchased airtime and not made calls in the last month, this voids the fact to approve a sim swop for a ******** record to my lost phone?
Will you put yourself in my position and accept this?
Your security checks is outdate as not all of us use simcards just for calls but for whatsapp purposes and roaming via wifi, really outdated.
Will you put yourself in my position and accept this?
Your security checks is outdate as not all of us use simcards just for calls but for whatsapp purposes and roaming via wifi, really outdated.
LT
Lyle T's update14 Jul 2021, 15:26
Reviewer Update
Even though i can perform the last time i have purchased airtime and not made calls in the last month, this voids the fact to approve a sim swop for a ******** record to my lost phone?
Will you put yourself in my position and accept this?
Your security checks is outdate as not all of us use simcards just for calls but for whatsapp purposes and roaming via wifi, really outdated.
Will you put yourself in my position and accept this?
Your security checks is outdate as not all of us use simcards just for calls but for whatsapp purposes and roaming via wifi, really outdated.
LT
Lyle T's updateReviewer Update
15 Jul 2021, 07:46How is that possible if you do not have my ID number, and i can provide you with 2 or evens 3 dates of airtime purchased from my side via my bank account, this including numbers of calls i received. So there clearly needs to be much otherway i can verify instead of the outdate method you use as it is not my fault Cell C cannot control the amount of sim cards being sold which is already rica'd. THis has been my sim card for years if not a decade and i have bank accounts home loan account and life cover policies all linked to provide i am the owner of this sim, again your verification system is out dated and there is no steps to assist a customer which is need to be assist for lost of theft devices. The service Cell C is pathetic.
LT
Lyle T's update15 Jul 2021, 07:46
Reviewer Update
How is that possible if you do not have my ID number, and i can provide you with 2 or evens 3 dates of airtime purchased from my side via my bank account, this including numbers of calls i received. So there clearly needs to be much otherway i can verify instead of the outdate method you use as it is not my fault Cell C cannot control the amount of sim cards being sold which is already rica'd. THis has been my sim card for years if not a decade and i have bank accounts home loan account and life cover policies all linked to provide i am the owner of this sim, again your verification system is out dated and there is no steps to assist a customer which is need to be assist for lost of theft devices. The service Cell C is pathetic.
LT
Lyle T's updateReviewer Update
15 Jul 2021, 12:09Below are accounts linked to my *** number:
1- Cheque account
2 - Municipal Account
3 - Utility accounts
4 - employment contract signed in 2017
5 - home bond
thats just to name a few, what else do i need to prove ownership?
I really need my number back to track my ****** iPhone related to a house breaking-in, is there any more urgent matter i need you to be informed of? i have a Police case number lodged for the incident of theft.
1- Cheque account
2 - Municipal Account
3 - Utility accounts
4 - employment contract signed in 2017
5 - home bond
thats just to name a few, what else do i need to prove ownership?
I really need my number back to track my ****** iPhone related to a house breaking-in, is there any more urgent matter i need you to be informed of? i have a Police case number lodged for the incident of theft.
LT
Lyle T's update15 Jul 2021, 12:09
Reviewer Update
Below are accounts linked to my *** number:
1- Cheque account
2 - Municipal Account
3 - Utility accounts
4 - employment contract signed in 2017
5 - home bond
thats just to name a few, what else do i need to prove ownership?
I really need my number back to track my ****** iPhone related to a house breaking-in, is there any more urgent matter i need you to be informed of? i have a Police case number lodged for the incident of theft.
1- Cheque account
2 - Municipal Account
3 - Utility accounts
4 - employment contract signed in 2017
5 - home bond
thats just to name a few, what else do i need to prove ownership?
I really need my number back to track my ****** iPhone related to a house breaking-in, is there any more urgent matter i need you to be informed of? i have a Police case number lodged for the incident of theft.