Unable to get a deal through!

As expected, I only received a call to state that i would be contacted at 09:00 on Monday morning the 11th September 2023, and can confirm that no one has attempted to contact me on either of my numbers.

That said, seeing that the staff are unable to complete a valid applicaiton, I will now escelate this matter to the CEO personally to see if he is actually competent in finilizing the application, a full 11 days since the intial application and CELL C only called me once to actually verify details to which I missed the call as they called at 18:30 and I was in the shower.

It is further evident that CELL C DOES NOT require new business despite the current financial situation they in, What a way to chase clients away.

APOLOGY FOR WHAT? *********** STAFF THAT ARE ********* AND DO NOT DO THEIR JOB AND STILL WANT TO MAKE THE CLIENT RUN AROUND TO GET YOUR OWN INTERNAL ISSUES RESOLVED.

YOUR HEAD OF CUSTOMER SERVICES BETTER CALL ME TODAY, FAILING WHICH I WILL PROCEED WITH A CIVIL LAW SUITE AGAINST CELL C, A CASE OF ***** AGAINST THE CONSULTANT THAT TOOK MY DETAILS AND I WILL REPORT THIS TO EVERY REGULATORY BODY IN EXISTANCE IN SOUTH AFRICA!!!!!

I HAVE ABSOLUTELY HAD IT WITH *********** STAFF, *********** BRAND WHEN YOU ARE AS A BRAND IN FINANCIAL DISTRESS AND NEED BAIL OUTS YOU CHASE CLIENTS AWAY DUE TO UNTRAINED AND *********** STAFF.

I have just redone another application that WAS APPROVED, PENDING VERIFICATIONS.

Ensure that VERIFICATIONS will call me on NUMBERS THAT ARE ON MY APPLICATION WITH THE CONSULTANT!!!!

THE NUMBERS ARE AS FOLLOWS FOR THOSE THAT ARE UNABLE TO READ:
***
*** (MY CURRENT CELL C CONTRACT NUMBER)

TO BE CLEAR, THE ABOVE NUMBERS ARE THE ONLY TWO NUMBERS THAT I HAVE, ARE IN MY POSSESSION, ARE ON MY NAME AND ARE ACTIVE. THERE IS NO OTHER NUMBER THAT IS ON MY NAME, THAT IS ACTIVE.

NOW, I AM GIVING YOU A SECOND CHANCE HERE, I WOULD SUGGEST YOU GET YOUR VALIDATONS TEAM TO CALL ME AS IN NOW TO SPEED UP THE PROCESS. IF I DO NOT RECEIVE A CALL BY MID DAY 12:00 TODAY, I PROMISE YOU I WILL ESCELATE THE MATTER TO YOUR CEO FOR HIM TO PERSONALLY DEAL WITH MY APPLICATON.

GLENN

And as you would have guessed it, STILL NO CALL FROM THEIR VERIFICATIONS DEPARTMENT! So I wonder what the **** excuse will be now not to have verifications call me DESPITE a second credit check done on my name.

LET ME WARN YOU NOW CELL C: IF YOU DO NOT HAVE VERIFICATIONS CALL ME, I WILL INITIATE LEGAL PROCEEDINGS AGAINST YOU.

It actually gets even more PERPLEXING AND PATHETIC!

A MANAGER, yes MANAGER calls me, states shes is from the social media team, I apparently requested a call back from them, get this, FOR A SIM SWAP ISSUE WHERE I DO NOT GET MY OTP's APPARENTLY!!!!

How on this sweet planet earth, is my issue relating to a sim swap matter!

It just shows you how disconnected their communication is, and why they actually cannot call you back in 10 days to verify you for a new contract.....

SHOCKED BEYOND BELIEVE!

Cell C is pathetic.

Had to redo my application on Monday, which was another credit check.

Told that verifications will call me within 2 business days.

Guessing that we're on 3 business days and absolutely ZERO call.

I wonder what their excuse will be now.

I get called by a customer services agent and informed that the second application done on Monday still has the old details on.

Now I am going to ask this,
1. To send me the recording of both applications done on the 1st and Monday the 11th,failing which i will attain a summons to get the same.
2. I want to know where cell c gets this number.
3. Cell C will be issued with a LOD to restore my credit record for all the checks needed to be done.
4. A DIRECTOR of your company can now call me and explain to me why cell c is so ***********.

I demand a director call me before 1pm TODAY.

HOW AND WHAT TYPE OF EXCUSE IS THIS THAT YOU ARE UNABLE TO CALL ME WHEN YOUR CUSTOMER SERVICES DEPARTMENT CALLS ME ON THE VERY NUMBER I ISSUED YOU AND IS ON MY CURRENT ACCOUNT WITH YOU.

CELL C MUST STOP LYING AND START ACTING IN GOOD FAITH. YOU CERTAINLY NEED ASSISTANCE IN GOOD FAITH PRACTICE AND ETHICAL TRANSPARENCY.

GET THE DIRECTOR OF CUSTOMER SERVICES OR YOUR COO TO CALL ME, IT IS ABSOLUTELY PATHETHIC THAT I LEARN NOW THAT THE VERY SAME ISSUE THAT CAUSED THIS HAS NOW SURFACED ONCE AGAIN AND WE JUST TEND TO BE GOING AROUND IN CIRCLES.

MUST I COME AND SIT IN YOUR CEO'S OFFICE UNTIL SOMEONE WITH SOME STATURE ACTUALLY STARTS ASSISTING ME WITH THE PROBLEM RATHER THAN JUST COPY PASTE RESPONSES OF FRUSTRATION BECAUSE THAT IS FRUSTRATIN ME EVEN MORE!!!!

DO NOT INSULT ME WITH THE COMMENT OF STRIVING FOR EXCELLENT CUSTOMER SERVICE.

If you did this, I would have had my devices AGES ago and not have had to do another application affecting my credit score and yet your people that seem to be rather *********** tend to call me on a number never issued to them for validations. How is this possible that you use a number that isnt in existance and that has not been in my possession for 10 years. HOW, IS THIS EXCELLENT CUSTOMER SERVICE?

EXCELLENT CUSTOMER SERVICE IS NOT FORCING THE CLIENT TO DO A SECOND CREDIT CHECK WHEN THE PROBLEM LAYS WITH CELL C AND NOT THE CLIENT IN ANY ASPECT OF THE WORD.

EXCELLENT CUSTOMER SERVICE IS SAYING TO A CLIENT, VERIFICATIONS WILL CALL YOU WITHIN 2 BUSINESS DAYS AND ENSURING YOU STICK TO THAT COMMITMENT.

EXCELLENT CUSTOMER SERVICE IS DEALING WITH A MATTER WITHIN 24 HOURS AND NOT 96 HOURS.

EXCELLENT CUSTOMER SERVICE IS ABSOLUTELY NOT WHAT I AM BEING SUBJECTED TO BY CELL C AT THIS POINT IN TIME.

A week later and still no feedback.

Feeble promises of we will call you by COB yesterday, which didnt materialize.

Now a director can get in touch with me TODAY STILL

And the saga continues,

Get a Sms that my delivery will be effected today, stay home all day,

Get a sms at 17 45 that the driver is on route,

No driver arrives....

So a entire day wasted again on Cell C....

Its not worth it to do business with them.

It's the most frustrating experience