UNABLE TO DO A SIM CARD SWOP FOR AN UPDGRADE

LAST WEEK THURSDAY 04/02 I RECEIVED MY UPGRADE HANDSET AND INSERTED MY NEW SIM CARD. CONTACTED THE CALL CENTRE IN ORDER FOR THEM TO REGISTER THE NEW SIM CARD FOR A SIM SWOP. I WAS TOLD THAT IT SHOULD BE COMPLETED WITHIN 2-4 HOURS. THE FOLLOWING DAY THE SIMCARD WAS STILL NOT WORKING. I PHONED CELL C AGAIN AND REQUESTED ASSISTANCE. THEY LOGGED THE CALL AND SAID ONE OF THEIR REPS WOULD CONTACT ME. I RECEIVED A CALL TODAY 08/02 @ APPROXIMATELY 9AM AND THEY COMPLETED THE QUERY/SIM SWOP AND ASSURED ME THAT THERE WOULD BE NO PROBLEMS AND THE PHONE WILL BE WORKING IN THE NEXT 2 HOURS. NEEDLESS TO SAY, THE HANDSET IS STILL NOT WORKING AND I HAVE LOGGED ANOTHER CALL WITH CELL C. THEY DO NOT KNOW WHY THE ERROR IS OCCURRING. WHEN I PHONED IN ON THE FRIDAY EVENING, I VOICED MY DISAPPROVAL WITH THEIR SERVICE AND REQUESTED TO BE TRANSFERRED TO A MANAGER IN ORDER TO GET TO THE BOTTOM OF THIS BUT I WAS LEFT ON HOLD FOR 5 MINUTES AND FINALLY I HUNG UP. I FEEL THEIR SERVICE IS PATHETIC AND I WOULD LIKE THIS MATTER RESOLVED IMMEDIATELY. ON MY LAST TELEPHONE CALL AT APPROX. 12:45PM TODAY THEY ASSURED THAT SOMEONE WOULD PHONE ME BACK IN THE NEXT HOUR. SORRY TO SAY BUT I AM NOT HOLDING MY BREATHE.