Unable to check balance

I am writing this on yet again disappointment and unprofessionalism from Cell C call centre. Since I have downgraded from pinnacle 100 to top up on the 27July18 .

31 July 18 - Loaded R35 airtime 01 Aug 18 - Loaded R35 airtime

Is the R70 loaded as Cell C cannot see my account and also myself cannot check on my phone and cell c shops checked and still they are unable to help

Since the 31July 18 to date I have been calling the call centre and there is no assistance and have sent an email to cell c customer care to show proof of airtime purchase from my bank and also cell c and I cannot check balance when dialing *101# and *147# as I am getting error messages and I have been visiting cell c stores and still no assistance received as they call the call centre which is not helping my query.

In this case must I pay for my contract end of month for services which I was not rendered to me?

I am gatvol with Cell C